Service & after-sales support
Apart from modern production systems, we offer our customers extensive services and comprehensive after-sales support across the entire system life-cycle.
Our experienced employees support you worldwide with local or remote service, retrofitting and optimisation tools, professional advice and individual training programmes. All of our maintenance packages are aimed at a constant optimization of machine availability and product quality.
Even when it comes to requests about machinery that has been in operation for many years, we support you with a broad-based team of first-class service engineers.
Service & after-sales support - Pictures
Products
Service contracts
- System inspections/system audits performed by our experts based on a service contract
- Documentation of the system’s condition with recommended actions
- Preventive maintenance
- Consistent and precise inspection, according to a pre-coordinated inspection schedule
- Optimisation of the production processes and end-product quality
- Optimisation of machinery availability
- Extension of the Minimisation of maintenance costs
- Reduction of unscheduled downtimes
Remote service & maintenance
- Guaranteed, fast and straightforward / "hands-on" support
- Support by experts and technical specialists
- Global time efficient trouble shooting assistance
- Cost-efficient thanks to remote maintenance
- Installation of software updates online, directly into the systems
Spare parts supply
- Short downtimes of the machinery, fast availability of wear parts
- Original-quality replacement parts, short lead times
- Global supply network by cooperation with reputable partners
Spare parts storage
- Centralized warehousing of spare parts at IAG
- Original spare parts in the well-known quality and accuracy
- Inventory access at any time
- Minimisation of storage costs
Retrofits & system automation
- Relocation service/individual service packs
- System and control upgrades
- Safety system updates
- Individual system upgrades
- Increasing cost-efficiency
- Individual optimisation and renewal of your machinery
- Exploiting the full (maximum) potential of the machinery
- Adapting the machinery to new market requirements and products
Customer training
- Operating and maintenance tools
- Profound training and know-how transfer
- Optimal use of machinery potential
- Increasing economic efficiency
- Motivating staff to handle complex machinery
