Service & after-sales support

Apart from modern production systems, we offer our customers extensive services and comprehensive after-sales support across the entire system life-cycle. Our experienced employees support you worldwide with local or remote service, retrofitting and optimisation tools, professional advice and individual training programmes. All of our maintenance packages are aimed at a constant optimization of machine availability and product quality. Even when it comes to requests about machinery that has been in operation for many years, we support you with a broad-based team of first-class service engineers. 

Products


Retrofits & system automation

Retrofits & system automation

  • Relocation service/individual service packs 
  • System and control upgrades
  • Safety system updates 
  • Individual system upgrades
  • Increasing cost-efficiency
  • Individual optimisation and renewal of your machinery
  • Exploiting the full (maximum) potential of the machinery
  • Adapting the machinery to new market requirements and products

Remote service & maintenance

Remote service & maintenance

  • Guaranteed, fast and straightforward / "hands-on" support
  • Support by experts and technical specialists
  • Global time efficient trouble shooting assistance
  • Cost-efficient thanks to remote maintenance
  • Installation of software updates online, directly into the systems

Service contracts

Service contracts

  • System inspections/system audits performed by our experts based on a service contract
  • Documentation of the system’s condition with recommended actions
  • Preventive maintenance
  • Consistent and precise inspection, according to a pre-coordinated inspection schedule
  • Optimisation of the production processes and end-product quality
  • Optimisation of machinery availability
  • Extension of the Minimisation of maintenance costs
  • Reduction of unscheduled downtimes

Spare parts supply

Spare parts supply

  • Centralized warehousing of spare parts at IAG 
  • Short downtimes of the machinery, fast availability of wear parts
  • Original-quality replacement parts, short lead times
  • Original spare parts in the well-known quality and accuracy
  • Minimisation of storage costs
  • Global supply network by cooperation with reputable partners

Customer training

Customer training

  • Operating and maintenance tools
  • Profound training and know-how transfer
  • Optimal use of machinery potential
  • Increasing economic efficiency
  • Motivating staff to handle complex machinery

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