Service & After-Sales Support
Production systems today need to do more than simply run – they must remain efficient, reliable and available over the long term.
With our Service & After-Sales solutions, we support our customers throughout the entire lifecycle of their equipment – from commissioning through to ongoing optimization.
Our Services
- Service and maintenance support
- Remote and on-site support
- Fault analysis and technical assistance
- Optimizations and retrofit solutions
- Machine relocations and plant transfers
- Ensuring spare parts availability
- Customized training and operator instruction
Focus: Sustainable Operation of Existing Equipment
A key focus of our work is supporting and optimizing existing production systems.
Our service technicians provide worldwide support – including for systems that have been in operation for many years.
Our priority is to ensure maximum availability, operational reliability and the long-term further development of your equipment.
Service & After-Sales at IAG
At IAG, Service & After-Sales stands for continuous support throughout the entire operational lifecycle of your equipment – practical, solution-oriented, and tailored to your production environment.
Would you like to evaluate the potential of your existing equipment?
➜ Explore your retrofit and service possibilities
Together, we develop the right solution for efficient, future-proof and long-term available production systems.
Service & After-Sales Support - Pictures
Products
Service Contracts
- System inspections/system audits performed by our experts based on a service contract
- Documentation of the system’s condition with recommended actions
- Preventive maintenance
- Consistent and precise inspection, according to a pre-coordinated inspection schedule
- Optimisation of the production processes and end-product quality
- Optimisation of machinery availability
- Extension of the Minimisation of maintenance costs
- Reduction of unscheduled downtimes
Remote Service & Maintenance
- Guaranteed, fast and straightforward / "hands-on" support
- Support by experts and technical specialists
- Global time efficient trouble shooting assistance
- Cost-efficient thanks to remote maintenance
- Installation of software updates online, directly into the systems
Spare Parts Supply
- Short downtimes of the machinery, fast availability of wear parts
- Original-quality replacement parts, short lead times
- Global supply network by cooperation with reputable partners
Spare Parts Storage
- Centralized warehousing of spare parts at IAG
- Original spare parts in the well-known quality and accuracy
- Inventory access at any time
- Minimisation of storage costs
Retrofits & System Automation
- Relocation service/individual service packs
- System and control upgrades
- Safety system updates
- Individual system upgrades
- Increasing cost-efficiency
- Individual optimisation and renewal of your machinery
- Exploiting the full (maximum) potential of the machinery
- Adapting the machinery to new market requirements and products
Customer Training
- Operating and maintenance tools
- Profound training and know-how transfer
- Optimal use of machinery potential
- Increasing economic efficiency
- Motivating staff to handle complex machinery
